How to Become a Truck Dispatcher

If you’re looking for a fast-paced desk job with little down time, then being a truck dispatcher may be just the position for you. As a truck dispatcher, it would be your job to match truck drivers with loads that need to be picked up and delivered to a client. You’ll need strong customer service skills, as you’ll be dealing with both the drivers and the clients on a daily basis. To find a position, you may decide you want to move to a better location, but in some cases, you can even work this position from home. Once you’re hired, do all you can to become a top truck dispatcher so you have the potential to move up in the company.

Graduate from high school or obtain a GED. This job doesn’t necessarily require higher education, but you do need at least a high school diploma. You likely won’t be considered at all if you don’t have a high school diploma or its equivalent.

Enroll in a truck dispatcher course. While you don’t need higher education, taking a short course in truck dispatching could give you an edge in the field, though it’s optional. You can find courses online to take or look up a course in your area. There are schools specifically for training truck dispatchers.

Gain experience in the shipping or transportation industry. Often, experience is not necessary for this position, but it certainly doesn’t hurt. If you gain experience, you’ll be able to learn the state and federal laws that determine load limits and safety regulations. Working in another position in the shipping and trucking industry can help you gain beneficial experience.

Work on a degree in logistics and transportation. While you don’t need a degree for this job, it can help to have an associate’s or bachelor’s degree in logistics and transportation. Some companies may even require it. Check for schools in your area that offer this degree, or work on an online degree.

Develop customer service skills. A large part of being a truck dispatcher is dealing with customers and their needs. That means you need to develop your customer service skills so that you can assist your customers effectively. You can develop customer service skills in a variety of ways.

  • For instance, working retail or even a call center job can help you develop these skills.
  • Work on empathy by spending time with people who are different from you.
  • Have conversations where you learn about them and what makes their lives unique.
  • You can also try taking an acting class, as that makes you put yourself in other people’s shoes. Source:

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